Hi, I'm back after a pretty long hiatus. Anyway, lots has happened... I'm not sure what to say first!
Let me begin with a recent story, one that happened last week Thursday. Sometime during October I received an alert from Slickdeals.net announcing an Amazon MP3 $2 Promotional Code giveaway which anyone can earn just by tweeting a message. Of course I snatched up the opportunity. I watched as the $2 was added to my account. I then bought a song that cost $.99 and waited for the email receipt to show up in my inbox. When you redeem a song credit, the receipt total would normally show $0.00. This time, however, I noticed that they actually charged me for the 99 cents!
I immediately phoned customer service to find out what on earth happened there. Julie had no idea what was going on but she did assure me that she will credit my credit card for 99 cents. That works, and I hung up satisfied. The next day I wanted to download another song and I see that the rest of my Amazon MP3 credit is gone! I called them again and the John said he will give me a $2 promotional code that will expire in 2020. Great!
This Thursday I figured I'll redeem the two songs and my credit shows $0.00!!! What is wrong with their system?? It can't seem to hold on to my promotions! I called up a third time and spoke with I-forgot-who and really told her how frustrated I am. I can't seem to download a single thing because my promotions are vanishing faster than iPads on their release date. I was on the phone with her for like 7 minutes while I explained to her that I deserve some sort of remuneration for the frustration I had to experience. She understood, and then gave me $7 into every digital Amazon section: Kindle, MP3, Software, Apps for Android, and Instant Video! Plus, $7 in regular promotions that can be used to purchase any non-digital item sold by Amazon. So, in essence, I pulled $42 with minimal effort... all from a $2 promotion that went awry. Moral of the story: ASK ASK ASK for compensation. And be willing to stay on the phone for a while.
Amazon has great customer service. A few times I called up because part of an order leaked all over the rest of my order, or I was sent the wrong color, or I was sent the wrong makeup brush, and they just issued me a refund without my having to mail it back!
ReplyDeleteThat's why my blog is plastered with their apps. Although, if anybody buys anything through them I do get a cut. :)
That's right. I've had a few occasions where they sent me defective stuff, but they either refunded me and sent me a new one, or they told me to keep it and they didn't charge me for it. That's what I call service!
ReplyDeleteI always wonder about those product reviews people leave that say stuff like "Amazon wouldn't let me return it" or "Amazon said they won't refund me" etc. Are they just angry people?
I always get annoyed when people do that, since they are supposed to be rating the product, not the seller service. For that they should be going to seller feedback.
ReplyDeleteI take the reviews very seriously on Amazon; it really sways me when I purchase. So when someone says "Seller sucks" by a product, that really doesn't help me.
And, yeah, Amazon rocks; how could it be they couldn't get a refund? Maybe they took advantage one too many times. I was buying a bunch of shoes on Amazon and ended up returning them, and I was terrified I would be blacklisted. But no worries.
Amazon is the best service having for the customers and also good products
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