We've had a Keurig Special Edition coffee brewer for about 2 years and we use very often (i.e. at least 5 times a day). Last week the brewer just stopped brewing so we called Keurig and they said they'll replace the item immediately (a $150 value), provided that once we receive the new product we will send back a small part from the defective model to prove that it's damaged. On Friday UPS delivered a brand new updated model of our brewer.